The Air Passenger communicates his/her intention to conclude the Assignment Agreement with PannonHitel by registering on the following website: www.flight-refund.eu. Flight Refund Kft is the exclusive cooperation partner of PannonHitel in refunding claims for Air Passengers.
Flight Refund verifies the content of data provided by the Air Passenger during the procedure. If the Air Passenger is entitled to compensation in accordance with the Regulation and on the basis of the information provided by him/her, Flight Refund will calculate the highest possible amount of the Claim. Then, with the Air Passenger’s approval of the General Terms and Conditions as well as the conditions of the Assignment Agreement, the agreement will be concluded between PannonHitel and the Air Passenger.
Flight Refund sends an official letter about the outstanding claim in which it informs the Airline about the assignment and the outstanding claim for compensation against the Airline. When this official letter has been sent, the Air Passenger may see in his/her own user surface a sign called “procedure in progress” and by clicking onto this sign he/she may see the details.
If any part of the out of court stage is successful, and the Airline pays the total amount of the outstanding claim, Flight Refund will send a notification to the e-mail address given by the Air Passenger. At the same time, it displays “successful claiming procedure”.
If the Airline does not answer the official letter within 30 days , the enforcement of the claim enters the legal action stage.